UAE LuxEstate (License number 15822467 whose registered address is at CF14 8LH, Cardiff, 4385, United Kingdom) (“we” or “us”) is dedicated to ensuring the utmost privacy and security concerning the collection and use of our customers’ personal information. This policy outlines how we may collect, utilize, and disclose your personal information.
Personal information encompasses all details we possess or gather directly or indirectly (including through cookies or other similar tools) regarding you, your transactions, financial information, and interactions with us. This includes information received from third parties and data collected through the use of our websites and mobile solutions.
If you have any inquiries concerning this privacy policy or the security of your personal information, please reach out to us at support@LuxEstate.io.
For further details about our cookie usage, kindly refer to our Cookie Policy.
Please take a moment to thoroughly read this Privacy Policy. By opening an account with us, you consent to our use of your personal data in accordance with our Terms and Conditions and this Privacy Policy. By implementing and operating this Privacy Policy, we aim to enhance your online experience, making it both secure and enjoyable.
Use of LuxEstate.io (“our website”) is subject to our Terms of Use, and any products and services provided are governed by our Terms and Conditions. By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy.
2. Why Have a Privacy Policy?
Numerous laws establish vital standards regarding information that identifies a living individual, referred to as “personal data.” All organizations processing personal data must do so fairly and lawfully.
We take our obligations seriously and implement all necessary measures to comply with regulations when storing and processing your personal data.
It is crucial for us to collect, store, and process only the minimum required amount of personal data to provide and perform our services. Typical information we may request includes your name, address, contact details, and Anti-Money Laundering / Know Your Customer (AML/KYC) related information. Additionally, our servers automatically receive and record information about all visitors to our website. Please refer to our Cookie Notice for more information on the cookies we utilize on our website.
We will document your personal data (beyond the automatic information mentioned above) once you have fully registered with us.
3. How Do We Collect Your Personal Data?
We gather your personal data through several methods, including:
- When you provide it during communication with us (for example, when registering for our services);
- If you invest in any of our products or services;
- When you enter a competition or promotion;
- When you make payments or modify your account details;
- When you visit our website (including information gathered through cookies, technical details, such as the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other browser-generated information such as the full Uniform Resource Locators (URL) clickstream to, through, and from our site, including date and time; products viewed or searched for; page response times; download errors; length of visits to specific pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to navigate away from the page, as well as any phone number used to call our customer service).
4. How Do We Use Your Personal Data?
We retain and utilize your personal data for the following primary purposes:
- Assessing customer suitability for our products and services;
- Conducting anti-money laundering (AML) and Know Your Customer (KYC) assessments and establishing investor risk profiles;
- Conducting market research and surveys to enhance our services;
- Managing and enhancing our website and its content;
- Keeping you informed about our products, services, and promotions.
5. Do We Share Your Personal Data?
Your personal data may be shared with the following entities:
- Service providers we work with (including payment providers and delivery services);
- Companies within our group;
- Regulatory authorities when required by law;
- Third parties that we collaborate with or who provide services to us.
6. How Do We Secure Your Personal Data?
We employ various security measures to safeguard your personal data. These include:
- Data encryption both in transit and at rest;
- Access controls to limit who can view your personal data;
- Regular reviews and updates of our security practices.
7. How Long Do We Keep Your Personal Data?
We retain your personal data only as long as necessary to fulfill the purposes for which we collected it and to comply with our legal obligations.
Once the retention period expires, your personal data will be securely deleted or anonymized.
You have the following rights regarding your personal data:
- The right to access the personal data we hold about you;
- The right to request the correction of any inaccurate data;
- The right to request the deletion of your personal data;
- The right to withdraw consent for processing your personal data;
- The right to object to the processing of your data;
- The right to request the transfer of your personal data to another party.
9. How to Exercise Your Rights
To exercise your rights, please contact us at support@LuxEstate.io. We will respond to your request within one month.
In certain circumstances, we may not be able to fulfill your request or may require additional information to verify your identity.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates.
The date of the last update is indicated at the top of this Privacy Policy.
If you have any questions about this Privacy Policy or our practices regarding your personal data, please contact us at support@LuxEstate.io.
This Privacy Policy is effective as of October 12, 2024.
